ITC Mobile Computing (ITC) warrants its products (notebooks and pre-installed software) to be free from defects in materials and workmanship for a period of 12 months from the date of purchase.

Implied Warranty
The Trade Practices Act(1974) implies warranties and conditions into consumer contracts. These warranties and conditions are independent and are not affected by the warranty offered by ITC as outlined in this document.

Extent of Warranty
This warranty covers all components purchased from ITC except for batteries – see below. During this warranty period ITC will, at their discretion, repair or replace components of the defective product. This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by ITC and servicing from technicians not authorised by ITC.
ITC will not be liable in any way for the loss or damage arising from the use of their products.

Warranty Service Guarantee and 48hr Turnaround Commitment
ITC offers an onsite pickup warranty Australia wide for all notebook computers sold through our authorized channels. Every ITC notebook is guaranteed an immediate exchange replacement(DOA Exchange) for products defective within the first 7 days of warranty. Following the first 7 days of warranty, ITC is committed to a 48hr repair/replacement turnaround. This repair time does not include delivery time to and from ITC’s service headquarters. If ITC is unable to meet this commitment due to unforeseen circumstances a loan unit will be arranged, free of charge, for temporary use whilst the defective product remains in service.

48hr Turnaround Warranty Procedure
Please call (08) 9486 7166 and speak to an ITC Service Technician. A Service Application form will be sent via your nominated format. Upon receiving your signed agreement you will be issued with a RMA(Return Materials Authorisation) number. You can then make arrangements for delivery of your faulty product to ITC’s repair facility at 1011 Hay Street, Perth Western Australia 6000. Upon completion of repairs/replacement within the guaranteed 48hr period, you will be given the choice of free return delivery or picking up the repaired product yourself.

Repeat Failure Policy
If you product exhibits the same symptoms of failure after 2 consecutive repairs over the 12 month warranty period, ITC guarantees a full replacement unit that is equal or better in specification or value to your existing unit. ITC may also offer an upgrade opportunity at reduced cost should the option exist to the benefit of the customer.

Special Conditions for Notebook Batteries
Notebook batteries are considered consumable items and will reduce in operational life over time. ITC considers a notebook battery defective if it is only sustains an operational time greater than 30 minutes and less than 1 hour during the warranty period. It is very important to note that notebook batteries are still susceptible to overcharging causing cell damage. In order to preserve the maximum use of your battery, do not continue to charge the battery once it has reached 100% capacity.

Special Conditions for “Burnt Pixels” on Notebook LCD Screens
Currently production technology does not guarantee LCD Screens can be produced by without defective or “burnt” pixels. These pixels are described as “dots” or pin-head sized discolorations on your notebook screen as they do not have the ability to display the correct colour your notebook intends. ITC considers any amount of burnt pixels greater or equal to six, dispersed over the LCD, to be warrantable and any amount of burnt pixels greater or equal to three clustered (within 1.5mm radius) together to be warrantable. However, due to the often misunderstood nature of this issue and ITC’s focus on delivering the highest levels of customer satisfaction, ITC will replace an LCD screen with even one “burnt” pixel during the DOA period of warranty. The cost of freight or responsibility of transporting the notebook to ITC’s repair facility will be borne by the customer. Please note ITC will need to be notified within 7 days of purchase for this claim to be valid.